Returns & Refunds

At Gravex Parts, we want you to be fully satisfied with your purchase. If something isn't right, here's how our return process works.

Return Window

You have 14 days from the date of delivery to request a return.

Conditions

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase is required

How to Request a Return

1. Send an email to support@gravexparts.com with your order number and reason for return
2. We will respond within 1 business day with return instructions
3. Ship the item back to us using a tracked shipping method
4. Once received and inspected, your refund will be processed within 5 business days

Exceptions

• Custom or special order parts cannot be returned unless they are defective or damaged upon arrival
• Items that have been installed or modified cannot be returned

Questions?

Contact us at support@gravexparts.com and we'll help you out.