Return Policy

We have a 15-day return policy. This means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it: unused, unmounted, unpainted, undamaged, complete, and in its original or equivalent protective packaging. You will also need the receipt or proof of purchase.

To start a return, sign in to your customer account and submit a return request for the relevant order. If you cannot access your account, contact us at support@gravexparts.com.

Please note that returns must be sent to the following address:

Gelderhorst 20
7207 BH Zutphen
The Netherlands

If your return request is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at support@gravexparts.com.

Damages and Issues

Please inspect your order immediately upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.

Because body kits and exterior car parts are large and fragile items, we strongly recommend taking clear photos of the packaging and the product before installation or handling if any damage is visible.

Non-Returnable Items and Exceptions

Certain items cannot be returned, including:

• Custom-made or special-order products

• Products that have been mounted, painted, sanded, drilled, modified, or used

• Products that are damaged due to improper handling, installation, or return packaging

• Items that are incomplete or missing parts

• Gift cards

Sale items may not be eligible for return unless required by applicable law.

Please contact us at support@gravexparts.com if you have questions or concerns about your specific item.

Return Shipping Costs

For a standard return or change-of-mind return, you are responsible for arranging and paying the return shipping costs. Original shipping charges and return shipping costs are non-refundable unless required by applicable law.

If an item is defective, damaged in transit or incorrectly supplied, contact us before returning it. If we confirm the issue, Gravex Parts will provide a return label or reimburse reasonable return shipping costs in accordance with the instructions we provide.

Do not send an item back without first receiving return instructions from us.

Exchanges

The fastest way to make sure you get the item you want is to return the item you have. Once the return has been accepted, you can place a separate order for the new item.

15-Day Right of Withdrawal in the European Union

If the goods are shipped to the European Union, you have the right to cancel or return your order within 15 days after receiving it, for any reason and without giving a reason.

As stated above, the item must be in the same condition as you received it: unused, unmounted, unpainted, undamaged, complete, and in its original or equivalent protective packaging. You will also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, you will be automatically refunded through your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@gravexparts.com.